Frequently Asked Questions

Which phones/devices support the EA Converter app?
Phones with the "Draw on Top" feature or that allow apps to draw on top. If your phone says feature not availible click here for a solution or click here for more information click here
How to reactivate email and license key or get access to the app?
To activate or gain access to the app, they must google search "EA Converter Activate"
What to do when the app is not showing symbols?
Check the internet connection and contact a mentor to verify if they added the symbols.
Why are robots not executing trades?
Robots might not begin trading if the phone turns off or it gets locked. The connected broker may not be supported, or broker symbols might not match the ones on the broker.When you connect a broker use Password not Investor Password. Additionally, poor internet or incorrect lot size on insufficient funds can affect trading.
Which brokers work on the platform?
Any broker that matches the bot symbols can work on the platform.
What should I do when the license key has expired?
They should purchase another key from a mentor. A mentor can be found in the mentor-hosted list.
Which phones are recommended for the "Draw on Top" feature?
The three best Android phones with the "Draw on Top" feature are: